Policies

Appointment Policy

We operate primarily by appointment, but we also accept walk-ins. Saturdays are operated on a first come, first served walk-in basis.

Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Drop-off appointments are also available. Please bring all dogs on a secure leash and cats in a secure carrier for their safety.

Surgery Policy

Surgical patients need to arrive between 7:30 a.m. and 9 a.m. the morning of surgery. At that time we will go over the treatment plan for your pet.

Do not give any food after 10 p.m. the night before. Do not withhold water.

All surgical and hospitalized patients are required to be current on their vaccines for their safety and the safety of other patients. If they are not current, we will update their vaccines that day.

We have a strict no flea policy. Any surgical or hospitalized patient showing signs of fleas will be treated.

Payment Policy

We require full payment at the time that services are rendered. For your convenience we accept most credit cards and cash.

Payment plans are possible using Cherry.
Click here to find out more about Cherry.

We do not accept personal checks.

Customers that repeatedly miss their appointment may be asked to prepay the requested service.